Frequently Asked Questions

Frequently Asked Questions

My payment won't go through — what should I do?

Try using a different browser, this tends to be the solution. If you are still experiencing issues, feel free to contact us at info@gifthairextensions.com.

Why are my extensions shedding?

Some shedding is normal during the first couple of wears. If shedding is excessive, please contact us and we will be happy to help.

Can I use styling tools on my extensions?

Yes you can! We always recommend using a heat protectant spray. On a side note, some clients prefer to wash their extensions first to remove the vitamin-enriched coating before styling.

How do I track my package?

You will receive a shipment confirmation email along with a tracking number once your order has shipped. In some circumstances, this tracking number provides delivery confirmation rather than step-by-step tracking updates.

The color is bleeding during the first wash — is that normal?

Washing may cause some excess color to come off, but this is completely normal and does not affect the quality or color of the extensions. Color bleeding may occur during the initial wash and over the first few washes, especially for darker shades.

What is the difference between a Double Drawn Weft and a Genius Weft?

Our double drawn weft means the hair has been carefully sorted so that most shorter strands are removed, leaving the hair thick and full from top to ends. The result is a more luxurious, voluminous look with minimal thinning at the bottom.

A Genius Weft is an ultra-thin, flexible weft that lays flat against the scalp and can be customized to fit your head without bulk. This creates a seamless, natural-looking installation that is lightweight and comfortable.

Think of it this way — Double Drawn = fullness and volume. Genius Weft = seamless and undetectable.

Where do you ship from?

Our shipping facility is currently located in Dallas, Texas.

Can I wash my extensions?

Absolutely. Try to avoid shampoos containing sulfates, and opt for hydrating conditioners instead. Leave-in conditioners and heat protectants will help prolong the lifespan of your extensions.

How long do machine-made wigs last?

Machine-made wigs can last 5 or more years with proper care and maintenance. The quality of the hair plays a significant role in longevity. You will need to replace the lace closure over time — the frequency depends on use. Some clients have had their wigs for 5 years without needing to replace the lace, while others replace it monthly.

What size wig do I need?

Please refer to our sizing chart. Use a soft measuring tape to measure your head circumference. Pin or braid your hair as flat as possible before measuring to eliminate any bulges that could distort the measurement. Avoid measuring over box braids, crochet, or a sew-in, as this can result in an inaccurate fit. Flat braids or a ponytail will give you the most accurate circumference.

Can my extensions be dyed?

Our extensions are 100% human hair that have already gone through a dyeing process. While they are constructed to accept color, we strongly recommend consulting with an experienced colorist before proceeding. Dyeing may shorten the lifespan of your extensions and can cause damage if not done correctly. We do not recommend lightening or using any bleaching agents.

Please note that we do not recommend dyeing our Balayage or Ombre sets, as these have been processed multiple times and do not take to dyeing well. If you choose to dye your extensions, this is done at your own discretion and risk.

Can I sleep in my clip-ins?

No. Sleeping in clip-ins is uncomfortable and can damage the clips, as well as cause matting and tangling. We recommend removing your clip-ins before bed and storing them properly.

How do I know when my order has shipped?

When your order is ready to ship, you will receive a shipment confirmation email containing your tracking number and shipment details. Please allow 24–48 hours after receiving the tracking number for it to update. If it has not updated after 48 hours, please contact us at info@gifthairextensions.com.

How is my order processed?

All orders are processed and shipped on business days only — Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, after business hours, or on holidays will be processed on the next business day. Longer delays may apply depending on volume and time of year.

Can I make changes or cancel my order after it has been submitted?

We will do our best to accommodate changes within the same day your order is placed. Depending on our volume and time of year, changes may not always be possible. If your order has already been processed and shipped, we are unable to cancel the order or issue a refund. We can only ship to the address entered at checkout. If your address is incorrect, please contact us immediately at info@gifthairextensions.com.

What happens if my package is undeliverable?

First, please check the status of your tracking number. If it shows as undeliverable, contact us at info@gifthairextensions.com and we will guide you on how to proceed. If the package is returned to us, we will contact you to confirm an updated shipping address. A return shipping fee will be invoiced prior to us resending your order. Please ensure your shipping address is entered correctly at checkout to avoid delays. We do not refund shipping fees. If your tracking number confirms delivery to your address, Gift Hair Extensions is unable to issue a refund for items claimed as undelivered.

What if my order is incorrect or missing an item?

While we take great care in processing every order, human errors can occasionally occur. If we made an error in fulfilling your order or if an item arrived damaged, please contact us within 24 hours of receiving your package. We will work as quickly as possible to resolve the issue. Please note that all items must be returned in new and unused condition — if an item has been worn, opened, or removed from packaging, we are unable to accept the return or exchange. Gift Hair Extensions will not be responsible for claims made after the 24-hour window from the date of delivery.