Returns & Our Quality Promise

At Gift Hair Extensions, every order comes with our commitment to quality. We put care into every step — sourcing, preparation, and packaging — because we want you to be thrilled with your hair. If something's off, we want to make it right.

Since our extensions are hygiene items made to order, all sales are final. That said, unused items may qualify for store credit, and we'll fairly review and resolve any legitimate product concern through our Customer Care team.

Our Quality Guarantee

If your product doesn't meet Gift Hair Extensions' standards, reach out to Customer Care at info@gifthairextensions.com within 7 calendar days of delivery. Please include photos and a brief explanation of the issue.

Once we confirm a genuine product defect, we'll work out a fair resolution with you. If the item checks out as being in standard condition, we'll ship it back to you at no cost via priority mail.

Please keep in mind: using products we don't recommend, along with perming, coloring, lifting, cutting, detaching hair from the weft, or any other processing, will void your eligibility for a resolution.

Store Credit Returns

If your item is unused and unaltered, you may request store credit within 7 days of delivery. To be eligible:

• The item must be unwashed, uncombed, uncut, uncolored, and otherwise untouched — in resalable, original condition
• Original ties must still be intact
• The item must be in its original packaging
• You must submit your return request within 7 days of your delivery date

To start a return, email info@gifthairextensions.com with your order information. Once your return is approved, ship the item — along with your name, phone number, reason for return, and original receipt — to the return address we provide.

We suggest shipping with a trackable carrier that requires a signature. Gift Hair Extensions isn't responsible for items lost during return transit, and return shipping costs are the customer's responsibility.

After we receive and confirm the item is in resalable condition, we'll issue your store credit. Store credit cannot be exchanged for cash. Orders placed with an expired promotional code won't be eligible for that promotion upon reorder.

A flat $35 restocking fee applies to every return and every return-to-sender shipment. Shipping costs are non-refundable.

Items We Cannot Accept Back

Because of how delicate they are, these items cannot be returned, exchanged, or replaced for any reason:

• Lace closures
• Lace frontals
• Full lace wigs
• Clearance or sale items
• Anything that's been used, washed, combed, cut, colored, bleached, or otherwise altered

Before purchasing any lace products, we recommend checking our hair care guidance and texture resources to make sure you're choosing the right fit.

Changing or Canceling an Order

We begin processing orders right away so we can fulfill them quickly. Because of this, we're unable to make changes, cancel, or update the shipping address once an order is placed — please double-check everything before checkout.

If your billing and shipping addresses don't match, we suggest checking out with PayPal, which doesn't require an account.

Packages We Can't Deliver

After 1–3 delivery attempts, undeliverable packages come back to our facility.

If this happens with your order, we'll issue an E-Gift Card for the item's value, minus original shipping and a $35 restocking fee. Shipping costs are non-refundable. You're welcome to use the E-Gift Card to reorder once your address is corrected.

Hair Appointments & Installations

Gift Hair Extensions isn't responsible for costs tied to salon appointments, installs, takedowns, reinstalls, cancellations, or any related expenses. This covers stylist cancellation fees, install costs, and damage such as bleached knots, cut wefts, chemical processing, or general wear.

Please inspect your full order carefully before booking any hair appointments.

Limitation of Liability

Gift Hair Extensions' liability is limited to the remedies described in this policy, including situations where a purchased product becomes unavailable. We are not liable for indirect, special, consequential, or punitive damages, even if we've been made aware such damages are possible, nor for third-party claims except as stated here.

This limitation applies to both products and services. Our liability for any product purchase will never exceed the total amount you paid for that item.

Questions?

Our Customer Care team is ready to help — email info@gifthairextensions.com and we'll get back to you as soon as we can.