Refund policy
WHAT IS YOUR RETURN POLICY?
All orders are customized based on your selection. Due to the nature of our product, customization of the cape as well as the color; we do not give refunds or credits for any reason. Any unauthorized returns will be refused and returned to you. Please read all disclosures and FAQs prior to making a purchase. Once we receive your order we begin processing the order immediately. Please be sure you have chosen the correct style, color and length before checking out. We do not offer any warranties, guarantees or repairs. We are not responsible for a unit that does not fit.
Custom wigs colors are made to order. Once the order is submitted, the order cannot be changed. The custom color you choose will be as close as possible to the photo. We will do our very best to match the color as pictured, however, there is no guarantee the color will be exactly the photo or description.
EACH WIG IS UNIQUELY MADE. YOU’LL NEVER SEE THE SAME PERSON WITH THE SAME WIG DUE TO THE INTEGRITY & CUSTOMIZATION OF THE ITEM.
By completing your purchase, you agree to these terms. Please email info@rosestylestudio.com for any other questions or concerns.
Returns
Customer has 24 hours from delivery date to contact company about concerns with item. Custom wigs are non-refundable as they are designed and colored to order.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, tags still attached as well as natural state of item.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@rosestylestudio.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item equal or greater value. WIG ARE NOT INCLUDED, send us an email at info@rosestylestudio.com
Shipping
To return your product, you should mail your product to: Rose Style Studio, 2515 Inwood RD suite 201 room 202 Dallas Texas 75235, United States after you have received confirmation from Rose Style Studio via Email.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item whom value is over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.